... validate significant positive relationships between ICT adoption, social media use for e-recruitment and public value creation. Internet self-efficacy positively moderates public value outcomes. Research limitations/implications While this study makes valuable contributions, avenues remain to further...

...Christopher A. Cooper Purpose As social media has become an ingrained aspect of our lives—including our political relationships with other citizens and the state—various governments have warned public servants that being politically active online might threaten the reputed impartiality...

...Harri Jalonen; Jussi Kokkola; Harri Laihonen; Hanna Kirjavainen; Valtteri Kaartemo; Miika Vähämaa Purpose This paper considers the potential of social media for developing public services. The paper approaches social media as a context that can provide information that might otherwise...

... different types of technologies (from mainframes to websites and social media and beyond). The empirical evidence of the articles of this special issue supports this conclusion; that open and collaborative innovation processes developed under this emergent technological wave could become encouraging...

...Staci M. Zavattaro; Lori A. Brainard Purpose The purpose of this paper is to introduce a framework for understanding how millennial social media use preferences can help public administrators change their delivery ethos to foster meaningful micro-encounters in digital spaces to then create public...

...J. Ignacio Criado; Francisco Rojas-Martín; J. Ramon Gil-Garcia Purpose The diffusion of social media among public administrations has significantly grown in the last years. This phenomenon has created a field of research that seeks to understand the adoption and impact of social media...