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Keywords: Street-level bureaucrat
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Journal Articles
To what extent have street-level bureaucrats used their discretionary powers during the COVID-19 pandemic in Indonesia?
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International Journal of Public Sector Management (2022) 35 (7): 806–820.
Published: 12 September 2022
...Agus Heruanto Hadna; Umi Listyaningsih; Idris Ihwanudin Purpose The objective of this research is to analyze the extent to which street-level bureaucrats (SLBs) have exercised discretion (low, medium and high) and the contributing factors involved (i.e. the influence of personal, work environment...
