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Keywords: Street-level bureaucrats
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Journal Articles
Pay-for-performance in healthcare provision: the role of discretion in policy implementation in Turkey
Available to Purchase
International Journal of Public Sector Management (2023) 36 (6-7): 530–545.
Published: 08 August 2023
... policies, in emerging market economies, for professionals who face tensions between policies and their codes of practice. Street-level bureaucrats (SLBs) mediate policy implementation through discretionary practices; health professionals have enhanced space for discretion based on autonomy derived from...
Journal Articles
The activating profession: coaching and coercing in the welfare services
Available to Purchase
International Journal of Public Sector Management (2016) 29 (7): 725–739.
Published: 10 October 2016
... services. Design/methodology/approach The primary data are 25 qualitative interviews with street-level bureaucrats (SLBs) conducted in two local offices in The Norwegian Labour and Welfare Administration (NAV). These data were supplemented by relevant policy documents. A distinction between...
Journal Articles
Combatting workplace aggression in detainee transport: the Dutch case
Available to Purchase
International Journal of Public Sector Management (2016) 29 (1): 11–29.
Published: 11 January 2016
... be contacted at: k.m.lasthuizen@vu.nl © Emerald Group Publishing Limited 2016 Leadership Organizational culture Workplace aggression Public service organizations Prison sector Street-level bureaucrats In this study we examine workplace aggression and violence of detainees against...
