... in New Zealand and its efforts in implementing CI activities in its public sector clients. In total, 12 semi-structured interviews were followed by group model building exercises based on system dynamics that led to the development of a systems model. Findings CI initiatives using public-private...

... challenge in satisfying its stated remit. Findings It considers whether an all‐embracing enterprise strategy – with clear ownership and shared commitment – is a realistic alternative to the more piecemeal approach we have experienced in the past. The issues are grounded in key lessons from systems...

...Tony Boland; Alan Fowler Presents, from a systemic perspective, an examination and discussion of performance measurement, performance indicators and associated improvement initiatives, as typically applied in public sector organisations. Such mechanisms are usually implemented as a causal loop...