...Umesh Sharma; Zahirul Hoque In recent years, many companies have adopted the total quality management (TQM) philosophy for achieving organizational excellence. The paper reports on the findings of a case study concerned with appraising TQM practices in the Housing Authority of Fiji (HA). The HA has...

...Stefan Lagrosen This study was carried out in a hospital trying to implement TQM. The purpose was to assess the effects of using TQM and thereby judging whether this use could be valid and to find some success factors for implementing TQM in this kind of organisation. Specific quality dimensions...

... at large) is easier than to other public sector organisations in more contentious, politically charged areas. While the correct application of TQM depends upon unravelling the recipes cooked up by quality gurus which may not be appropriate to services governed by motives other than increasing profits...

...Lynne Bennington; James Cummane Provides an overview of the literature on public sector reform, total quality management (TQM) and strategic planning. Traces the change efforts and road to privatization of Asset Services, which is a maintenance contractor with about 2,000 staff and a business unit...

...Binshan Lin; Francine Ogunyemi Examines the renewed interest in implementation of total quality management (TQM) in federal government services. In particular analyses the concept of customer service in the Federal Government and how it is perceived. Details three common misunderstandings which...

...Sunil Babbar How can education service managers, administrators and teachers make educational instruction more effective? Can concepts fundamental to the total quality management (TQM) philosophy be applied to teaching?Just as managers often buy the most advanced equipment but fail to integrate...

...Jim Tattersall It is suggested that using total quality management (TQM) in conjunction with action learning can bring exceptional benefits to an organisation, in terms of improved quality and personnel awareness. With the example of Japan and the USA (to a lesser extent) in mind, the methods...