...Gioele Zamparo; Michela Cesarina Mason; Andrea Moretti Purpose This study aims to investigate how fragmentation in digital public service delivery reshapes the mechanisms through which citizens translate service quality into institutional trust and satisfaction. Design/methodology/approach...

...Lihi Lahat Purpose The study explores how paradox theory helps explain how community leaders handle severe terror crises amid reduced trust and the co-production of services. Design/methodology/approach This is a phenomenological study based on interviews conducted in the first months...

...Arja Flinkman; Benita Gullkvist; Henri Teittinen Purpose This study explores the role of control archetypes and trust in the monitoring of established financial accounting outsourcing (FAO) in municipally owned corporations (MOCs). Design/methodology/approach Drawing on Speklé’s control...

...Dion Curry Purpose This paper examines to what extent blockchain creates legitimacy and trust in different modes of public governance. It posits that while blockchain aims for political legitimacy through decentralising, immutable and consensus-based mechanisms, the execution of these mechanisms...

... efficacy and trust in public servants on citizen coproducers' preferences for coping strategies. The study presents a vignette experiment among n = 257 citizens involved in the temporary use of vacant spaces in Flanders, Belgium. Findings No statistically significant effects of external...

...Tan Fee Yean; Fee Cheng Tan; Devika Nadarajah Purpose Underpinned by Social Cognitive Theory (SCT), this study aimed to examine the mediating role of employees' adaptability in the relationship between the five managerial climate factors (i.e., trust, supportiveness, openness, clarity of goals...

... the role of organisational culture in facilitating knowledge sharing in a selected government ministry in Botswana. The role of people, collaboration, trust and rewards was explored to explicate their influence on knowledge sharing. Design/methodology/approach A descriptive survey design was adopted...

...Lihi Lahat; Yekoutiel Sabah Purpose This paper contributes to the literature on performance management by offering an inside look at a collaborative process that worked to define outcomes in the field of personal social services. It asks if different kinds of trust and leadership have an effect...

... to goal alignment in healthcare PPJVs. Design/methodology/approach An in-depth case study of the UK’s Local Improvement Finance Trust (LIFT) model including three PPJVs and 34 individual projects was conducted. Findings The main economic incentives are future opportunities creating a strong shadow...

...Linda Höglund; Maria Mårtensson; Aswo Safari Purpose The purpose of this paper is to study how different types of trust develop and change over time in the collaboration between an organization and its board. Design/methodology/approach This paper is a response to a recent call to apply...

... of what makes co-production work, a less researched area on co-production, drawing on a comparative analysis of two different institutional arrangements of co-production. Seemab Ara Farooqi can be contacted at: seemabfarooqi@yahoo.com © Emerald Group Publishing Limited 2016 Trust Co...

...Joost Fledderus Purpose – Co-production of public service delivery is believed to foster trust among users, but little empirical work is devoted to this assumption. Public sector organizations have therefore little knowledge about the conditions that determine whether co-production leads to trust...

...Dr Giuseppe Grossi, Dr Ulf Papenfuß and Dr Marie-Soleil Tremblay; Daniela Argento; Peeter Peda Purpose – The purpose of this paper is to explore the relationship between trust and contract in the context of externalized local public services provision. Design/methodology/approach – A multi...

...Alan Lawton; Ari Salminen; Rinna Ikola‐Norrbacka Purpose The purpose of this paper is to present an empirical study and contribute to the discussion of administrative ethics and integrity by investigating three ethical issues, namely trust, good governance and unethical actions in the Finnish...

...Dorit Tubin; Miri Levin‐Rozalis Purpose Interorganizational cooperation (IOC) is like harnessing a swan, a crab, and a pike to a single wagon and still expecting it to go. One issue that appears significant under such conditions is building trust and inscribing it into the structure of IOC...

...Eran Vigoda‐Gadot; Fany Yuval Reports on a follow‐up study of the relationship between managerial quality, administrative performance and citizens’ trust in government and in public administration systems. The study was based on a survey of 502 Israeli citizens conducted during 2002...

..., and of the political constraints is not to be political; it is part of being professional to ensure that advice will be relevant. © MCB UP Limited 2003 Australia Public sector Policy Values Trust The purpose of this paper is to offer an experiential perspective on policy advising from within...