... stakeholders’ pressures, procurement professional capacities, market and supply chain readiness). These factors collectively influence who benefits from value creation and distribution in supranational settings. Misalignments among these elements affect the overall value-creation outcomes and beneficiaries...

... of service value creation, as many services require human interaction, even if it is digitally mediated. This study surveys frontline professionals to capture their experiences and assess whether digital encounters meet their clients’ needs. Design/methodology/approach The dataset comprises 15 interviews...