Understanding negative emotions in services through teleological actions Available to Purchase

Carmen Padin is an Assistant Professor at Vigo University, Spain. She holds a PhD at Vigo University, Spain. Furthermore, she is an engaged scholar in the international research community and scholarly/research networks and associations. She is an author of international journal articles and international conference contributions, and is engaged as a book author. Her research agenda consists of various research subjects, and she has published in areas such as services, tourism, sustainability, teleology and relationship quality.

Göran Svensson is a Professor at Kristiania University College, Norway. He is also a Professor at Halmstad University, Sweden; Honorary Professor at Deakin University, Australia; Visiting Professor at University of Johannesburg, South Africa; Extraordinary Professor at North West University, South Africa; and Adjunct Professor at Monash University, South Africa. He holds a PhD at the School of Economics and Commercial Law, Göteborg University, Sweden. Furthermore, he is a committed member of the international research community as a journal editor, numerous editorial boards and scholarly/research networks and associations. He is a frequent author of international journal articles and international conference contributions, is an invited speaker and is engaged as a book author. He has a background as an industrialist and entrepreneur in South America. More details about him may be found at: www.nordinavia.se