Dimensions and outcomes of electronic service quality in the GCC countries Available to Purchase

Dr. Marsela Thanasi-Boçe is an Associate Professor of Marketing at the American University of the Middle East (AUM), College of Business, Kuwait. She is a highly experienced and qualified marketing professional with a proven track record of success in teaching, research, and industry. She is a certified Digital Marketing Professional by the American Marketing Association (AMA) and the Digital Marketing Institute (DMI). She teaches different marketing courses at the undergraduate and graduate levels. She has published several research articles in highly-ranking journals, and her research interests are focused on digital marketing, customer relationship management, brand management, consumer behavior, retail, entrepreneurship, and corporate social responsibility. She is also a reviewer for several leading marketing journals.

Dr. Atik Kulakli is an Associate Professor of MIS serving as the Department Chair at the College of Business Administration of the American University of the Middle East (AUM), Kuwait. He has continually taught both undergraduate and graduate-level courses. He had a professional career in managing positions for industries such as pharmaceutical, telecommunication, internet service provider, contact and call center, and he has consultancy experience in business management areas, before joining academia. His research interests include management information systems, technology management, internet-mobile technologies, supply chain operations management, blockchain, educational technologies and their applications. Dr. Kulakli has professional association memberships, conference and symposium organization committee responsibilities on editorial boards, scientific and technical committees, the conference session chair and is a reviewer of scientific journals, conferences and book projects. He is currently an active member of several organizations, including IEEE and Consumer Technology Society.