This study aims to map the distribution of research on international students’ hospitality service provision within the Sub-Saharan Africa (SSA) higher education context.
This study analysed 70 studies published between 2012 and 2024 related to international students’ hospitality services, through a systematic literature review approach.
The analysis revealed that most publications emerged in 2020, indicating a peak interest during that year. South Africa had the highest number of studies (17; 24.3%), followed by Zambia (9; 12.9%) and Ghana (7; 10%). In contrast, countries such as Cameroon, Eritrea, Malaysia, Mauritania, Rwanda and Togo each contributed only one study (1.4%). University administrations were the most frequently discussed stakeholders, appearing in 28 studies (40%), while faculty and staff were included in 20 studies (28.6%). Student organisations and unions were the least mentioned (1 study; 1.4%). Cultural and recreational activities were the most frequently highlighted services (10 studies; 14.3%), while transportation services received minimal attention (1 study; 1.4%). The international students preferred well-trained staff who understand and respect students with different cultural backgrounds (18 studies; 27.3%). A significant issue was the lack of clear communication channels for reporting concerns, noted in 33 studies.
To the best of the authors’ knowledge, this systematic literature review is the first to focus on international students’ hospitality services in the SSA higher education sector, underscoring the need for improved communication and staff training.
