Patient-reported experience measures (PREMs) are essential to the assessment of service quality and patient-centred care in the health-care system. However, the current body of literature on PREMs research is scattered and regionally skewed, which limits its global applicability. Therefore, this study aims to conduct a 10-year bibliometric analysis (2015–2024) of PREMs research.
A structured search of the Web of Science (WoS) database identified 584 relevant papers. VOSviewer and WoS analytics were used for scientific mapping of the hotspots and gaps.
A trend of rising interest in PREMs research in health-care services is observed; however, global integration and interprofessional collaborations remain limited. PREMs can be used to strengthen the evidence-based care for improved patient-centred service delivery. In addition, the study underscores the importance of PREMs as a strategic service performance measurement tool for patient engagement and its scope for the accomplishment of sustainable development goals.
This study consolidates the fragmented PREMs literature and identifies interdisciplinary linkages between service quality and patient experience. This research provides a service science-based exploration of PREMs as instruments for value co-creation and sustainable innovation in service quality in health-care systems. In addition to the bibliometric analysis, this study uses the findings to propose a conceptual model that positions PREMs at the core of participatory service design and ongoing quality improvement.
