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Lars Grønholdt
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Journal Articles
The effect of word-of-mouth on consumer emotions and choice: findings from a service industry
Available to Purchase
International Journal of Quality and Service Sciences (2016) 8 (3): 298–314.
Published: 19 September 2016
Journal Articles
Customer experience management and business performance
Available to Purchase
International Journal of Quality and Service Sciences (2015) 7 (1): 90–106.
Published: 16 March 2015
Journal Articles
Measuring and managing brand equity: A study with focus on product and service quality in banking
Available to Purchase
International Journal of Quality and Service Sciences (2010) 2 (3): 300–316.
Published: 19 October 2010
Journal Articles
Quality in higher education: linking graduates' competencies and employers' needs
Available to Purchase
International Journal of Quality and Service Sciences (2009) 1 (1): 67–77.
Published: 20 March 2009
