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Journal Articles
A queuing theory-based approach to evaluate service delivery quality
Available to Purchase
International Journal of Quality and Service Sciences (2025) 17 (2): 155–167.
Published: 20 March 2025
.... Findings This paper presents evidence-based guidelines for evaluating service delivery quality regarding wait time. The novel queuing theory-based model can be used to assess service delivery time at a chosen service level. Research limitations/implications The analytical models provide insights...
