... the rate of importance of criteria and their individual indicators when assessing the telephone service provision. With regard to the nature of the proposal, mathematical-statistical methods and secondary research were applied. Findings – Although the decisive factor of assessment of the telephone...

...Professor Su Mi Dahlgaard-Park, Prof Jens J. Dahlgaard; Jaroslav Nenadál Purpose – The paper aims to sum up the principal and original set of information related to the special project covered by Czech Ministry of Education, Youth and Sports, which was oriented to quality assurance and assessment...