Keywords: Benchmarking
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Journal Articles
Journal Articles
International Journal of Quality and Service Sciences (2012) 4 (1): 16–26.
Published: 23 March 2012
... success. More recently, the author has been part of a team that has developed a sophisticated web‐based diagnostic survey, the purpose of which is to allow decision makers to benchmark their organisational performance against the best practices identified in the original research. Design/methodology...

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