... 12 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Case studies Qualitative research Service operations Patient care Healthcare service quality Service delivery system Healthcare services increasingly emphasize quality...

... that affect and influence the case company performance and customer satisfaction. Design/methodology/approach The service organization implemented Kaizen–Kata methodology to improve one operational problem process. A case-study approach was used in this research to understand the effects of the Kaizen...

...Nadiye Ozlem Erdil; Omid M. Arani One case study was completed. More studies would be beneficial to support current findings. This framework provides structured approach and guidelines for practitioners in adapting QFD for quality improvements in existing products or processes...

... Publishing Limited 2015 Healthcare Case studies Quality management Clinical risk management Health lean management Healthcare systems have to address multiple challenges, especially in crisis periods. Efficiency should be increased, particularly for those systems that are guaranteed...