... Sustainable service Case study In recent years, processes of economic, social and technological transformation have redefined the way urban and workspaces are conceived and experienced. Cities, once sites of industrial production, are progressively reconfiguring themselves as laboratories...

... that affect and influence the case company performance and customer satisfaction. Design/methodology/approach The service organization implemented Kaizen–Kata methodology to improve one operational problem process. A case-study approach was used in this research to understand the effects of the Kaizen...

... to illustrate the application of Lean Six Sigma (LSS) in higher education institutions (HEIs). A real-time case study presented as part of the paper highlights the value which LSS can bring to the higher education system. The introduction of LSS into the higher education setup could bring multifold...

... accountable and responsive organisations. In this context, self-assessment models that drive attention to the way resources are being used and to the results that are being achieved, incorporating the views of different stakeholders, are of particular interest. Design/methodology/approach – A case study...