... concept in quality management literature and reflect on how the user may affect collaboration in health-care processes, in particular between a service function and health-care staff. Design/methodology/approach A review of the internal customer concept in the literature, followed by a conceptual...

... The current research, after considering the differences and similarities among collaboration, cooperation and coordination and underlining how crucial these mechanisms are in the humanitarian context, explains the contribution of LSPs to relief operations alongside humanitarians. Research limitations...

... to diagnose and develop a quality culture. Peter Cronemyr can be contacted at: peter.cronemyr@liu.se 20 02 2017 23 05 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Research conducted in collaboration between practitioners...