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Keywords: Competence
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Journal Articles
International Journal of Quality and Service Sciences (2025) 17 (1): 127–149.
Published: 10 February 2025
...Md Shamirul Islam; Muslim Amin; Osman M. Karatepe Purpose Enhancing employee competence is essential for an organization’s success, but it can be challenging due to the varying work practices across different sectors. This study aims to examine how high-involvement work practices (HIWPs...
Journal Articles
International Journal of Quality and Service Sciences (2019) 11 (3): 317–333.
Published: 16 September 2019
... = 249) within eight large Swedish organisations. The research instrument was a questionnaire covering seven themes within QM. The analysis is based on descriptive statistics. The results show that while the perception of formal QM competence may seem sufficient, the evolving nature of QM requires...
