... participation. To do so, we have worked together with operators and middle managers, as well as academics, consultants and experienced practitioners. This paper aims to identify key middle manager trustworthy behaviours that encourage employees’ participation in continuous improvement activities...

... 11 10 2019 19 01 2020 20 02 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Service Lean Waste Fast food Muda Continuous improvement Process Recent studies have begun to identify Muda under...

... quality and may be linked to total student experience results. Evaluation Higher education Service quality Continuous improvement Increasing attention has been paid recently to the education sector and to the quality improvement of educational services (Lupo, 2013) based on the sector’s...

.... The research offers an application and reflection upon the Bessant et al.’s (2001) maturity model against the CI evolution in a real world scenario. Behaviour Continuous improvement Maturity Value Service sector Evolution Through the past three decades, organisations have faced...

... that has been designed in‐house. A figure of note, is the fact that 79 per cent of participants claim their quality management system has been introduced successfully. The study also indicated that a significant number of hotels implement a policy of continuous improvement to the system, as hotels believe...

... be contacted at: manuelfrancisco.suarez@itesm.mx © Emerald Group Publishing Limited 2012 Mexico Multinational companies Food industry Process management Continuous improvement Gemba‐Kaizen Framework The Japanese management philosophy known as Kaizen (Fixed graphic 1...

...Dag Swartling; Daniel Olausson Purpose The purpose of this paper is to contribute to the existing body of knowledge about what distinguishes effective continuous improvement (CI) approaches and to explain some of the mechanisms which create a successful quality program. Design/methodology...

... © Emerald Group Publishing Limited 2009 Continuous improvement Public sector organizations Quality systems Local government Spain In the last decade, the term “processes” was one of the most frequently used management concepts and one that most grabbed the attention...