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Keywords: Customer misbehaviour
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Journal Articles
International Journal of Quality and Service Sciences (2013) 5 (3): 256–274.
Published: 30 August 2013
...Markus Fellesson; Nicklas Salomonson; Annika Åberg Purpose Customer misbehaviour, i.e. behaviour within the exchange setting that deliberately violates the generally accepted norms of conduct in such settings pose a problem for service organizations in several ways. Hitherto much research...
