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Keywords: Customer service
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Journal Articles
International Journal of Quality and Service Sciences (2025) 17 (2): 155–167.
Published: 20 March 2025
... is a routine customer feedback process practiced by leading service firms (Liljander and Strandvik, 1993 ; Fitzsimmons et al., 2014 ; Hu et al., 2022). Service quality Queuing theory Waiting time Service delivery Customer service Analytics Quality of service Quality and services...
Journal Articles
International Journal of Quality and Service Sciences (2009) 1 (3): 225–240.
Published: 16 October 2009
... to enrich the contents of managerial approach. Valentina Della Corte can be contacted at: valentina.dellacorte@unina.it © Emerald Group Publishing Limited 2009 Innovation Customer service Strategic management Heritage Culture Archaeology In front of globalization, in countries...
