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Keywords: Dimensions of quality
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Journal Articles
International Journal of Quality and Service Sciences (2012) 4 (2): 175–188.
Published: 15 June 2012
...George Kenyon; Kabir Sen Purpose The purpose of this paper is to propose a model for linking the dimensions of quality and how customers create their perceptions of quality in the products and services that they purchase. This provides a holistic framework for a better understanding of the various...
