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Keywords: Display rules
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Journal Articles
International Journal of Quality and Service Sciences (2015) 7 (1): 50–71.
Published: 16 March 2015
... regulation strategies. Little is known about the factors that may serve to increase emotional deviance (i.e. situations in which felt and expressed emotions match but are at odds with organizational display rules). Design/methodology/approach – Three samples of service workers were recruited from...

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