Skip to Main Content
Keywords: Drivers
Close
Follow your search
Access your saved searches in your account

Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles
International Journal of Quality and Service Sciences (2013) 5 (3): 337–359.
Published: 30 August 2013
... firm. They offer a conceptual framework that assumes that customer satisfaction, service quality, customer trust towards the service firm and its personnel, customer‐firm image congruence, and positive emotions felt during the service experience are the main drivers of customer‐service firm attachment...

or Create an Account

Close Modal
Close Modal