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Keywords: Driving forces
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Journal Articles
Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal
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International Journal of Quality and Service Sciences (2022) 14 (1): 18–36.
Published: 30 August 2021
.... Instead of adopting a normative approach focusing on the internal/external nature of the motivation, this investigation aims to emphasize the ISO 9001 driving forces from an instrumental (productivity, market and competitiveness) perspective. Design/methodology/approach This study is framed...
