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Keywords: E-supply chain management
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Journal Articles
Examining the impact of E-supply chain on service quality and customer satisfaction: a case study
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International Journal of Quality and Service Sciences (2022) 14 (2): 274–290.
Published: 07 January 2022
...Maryam Abdirad; Krishna Krishnan Purpose The purposes of this study are to introduce the concept of service quality (SQ) in E-Supply chain management (E-SCM) and its impact on increasing customer satisfaction (CS) and provide insightful enhancements to the literature. In addition, the paper also...
