... Limited Licensed re-use rights only This study aims to examine the determinants of consumer behavioral intention to use the restaurant, concert and education services online during and after the COVID-19 pandemic. A conceptual model based on the Unified Theory of Acceptance and Use...

... ISO 9001:2008 implementation has had on schools, through an indirect system of perceptions of the education community of the changes, which according to them had taken place as a result of implementation. Thus, this study contributes to the development of a new body of knowledge by evaluating...

...Prabha Ramseook‐Munhurrun; Perunjodi Naidoo; Pushpa Nundlall Purpose The aim of this paper is to examine educators' perceptions of service quality in secondary schools. Research into service quality in a secondary educational context is somewhat scant, and where investigations have been undertaken...

... (2000s). Design/methodology/approach The paper takes the form of a review of approaches to service in the literature, education, and practice in management disciplines and economics. Findings S‐D logic has triggered considerable interest in the global academic community. Its ten foundational...