... aims to examine service quality in Nigerian general hospitals and determines possible differences in service quality perceptions between employees and patients. Using the Servqual scale, data was collected from 328 employees and patients of two government hospitals in Abuja and Delta states...

... study takes the perspective of internal and current employees, extending further the scope of studies on OA. Design/methodology/approach Quantitative data were collected from a survey consisting of a sample of 164 nurses, all employees of public hospitals. Confirmatory factor analysis and structural...