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Keywords: Employee experience
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Journal Articles
Transforming hospitality 5.0: a systematic review of AI’s impact on employee experience and well-being
Available to Purchase
International Journal of Quality and Service Sciences 1–26.
Published: 13 February 2026
... the existing literature to underscore the importance of understanding employees’ experiences in AI-enabled work environments and the potential impact on their psychological well-being. Design/methodology/approach The review employed a structured process of searching, screening and synthesising studies...
