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Keywords: Ethnography
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Journal Articles
International Journal of Quality and Service Sciences (2011) 3 (1): 13–38.
Published: 22 March 2011
... study conducted among car‐service advisors from a car‐retailing company. © Emerald Group Publishing Limited 2011 Cars After sales service Service levels Finland Ethnography Activity systems are continuously subject to change. Engeström (1987) described activity systems...
