...Loukas N. Anninos; Su Mi Dahlgaard-Park; Jens J. Dahlgaard Purpose The paper reflects on current literature findings regarding business excellence models and investigates sustainability and resilience as emerging organizational priorities in the context of the 4th Industrial Revolution...

...Jens Jörn Dahlgaard; Loukas N. Anninos This study aims to reflect on quality, sustainability and resilience as emerging organisational priorities within total quality management (TQM) and organisational excellence. The paper uses a conceptual approach based on reflection...

...Loukas N. Anninos The paper investigates the conceptual development of excellence within the receding context of the “smart era” and the potential contribution of neurosciences for the provision of smart services with reference to quality pioneers’ theories and ideas. Quality Services...

...) and/or deleterious effects both for the individual and the organization. The self-proclaimed excellence of narcissists results from a combination of their beliefs about their extreme intelligence, abilities and leadership and their high motives for reassuring their supremacy. However, the behavior of narcissistic...

...Professor Su Mi Dahlgaard-Park, Prof Jens J. Dahlgaard; Wan Seon Shin; Chongman Kim Purpose – The purpose of this paper is to investigate Samsung’s strategic efforts in achieving excellence in quality. Design/methodology/approach – This study divides Samsung’s activities into five...