Keywords: Framework
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Journal Articles
Journal Articles
International Journal of Quality and Service Sciences (2012) 4 (1): 27–50.
Published: 23 March 2012
.... Therefore, the purpose of this paper is to develop and apply a process innovation framework in terms of methodology for multinational companies. The research question that governs the study is: How is the Gemba‐Kaizen approach applied in an organisational context such as that of a multinational food company...

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