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Keywords: Garvin quality framework
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Journal Articles
International Journal of Quality and Service Sciences (2014) 6 (1): 30–42.
Published: 11 March 2014
... be contacted at: eng.hamidghasemian@gmail.com © Emerald Group Publishing Limited 2014 SERVQUAL Service quality Service dominant logic Garvin quality framework Industrial goods Structural equation model Researchers in the customer service fields argue that superior customer service...
