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Keywords: Ground crew
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Journal Articles
International Journal of Quality and Service Sciences (2014) 6 (1): 43–59.
Published: 11 March 2014
...Zhuo Xin; Danping Lin; Youfang Huang; Wenwen Cheng; Chee Chong Teo Purpose – The purpose of this paper is to present an integrative approach for the problem of service capacity design for the ground crew at the airport check-in counters. Design/methodology/approach – Using data collected...
