...Samuel T. Opoku; Bettye A. Apenteng; Kwabena G. Boakye Purpose This paper aims to explore the mediating effect of organizational support for innovation and moderating impact of supervisory support on how rewards shape employee creativity among rural healthcare employees, a group with few resources...

... confirming gender-based differences in service quality perceptions in healthcare, little research has considered patients’ expectations. This study aims to examine the gender-based differences in both the affective and cognitive components of customers’ service quality expectations. Taghreed Abu-Salim...

... between doctors and nurses. This research focuses on the operational process of the ward round and presents a structured approach to support multi-disciplinary teams with a focus on value from the patient’s perspective. Healthcare Improvement Lean Multidisciplinary team Ward round...

...Pernilla Lindskog; Annika Vänje; Åsa Törnkvist; Jörgen Eklund Purpose – This paper aims to identify conditions affecting sustainability of Lean implementations in Swedish psychiatric healthcare, from a socio-technical perspective. Design/methodology/approach – Longitudinal focus group...

... and key factors for successful implementation. No studies in the academic literature have yet focused on the relation between healthcare lean management (HLM) and clinical risk management (CRM) to enhance multiple aspects of performance, although the possibility of implementing “lean & safety...

... Publishing Limited 2012 Medicines Drugs Medical prescriptions Error‐proofing Healthcare Error‐factor Improvement object In order to provide high‐quality healthcare, it is necessary for hospitals to guarantee the safety of their healthcare. However, despite the efforts of hospitals...

...Lars Nordgren Purpose The purpose of this paper is to outline the conditions for a new service system in healthcare, which will be able to match the available capacity in and between healthcare units, in order to match the need of care for the patients. Design/methodology/approach By drawing...