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Keywords: Healthcare service sector
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Journal Articles
ISO 9001 in health service sector: a review and future research proposal
Available to Purchase
International Journal of Quality and Service Sciences (2014) 6 (1): 17–29.
Published: 11 March 2014
...Tri Rakhmawati; Sik Sumaedi; Nidya Judhi Astrini Purpose – This paper aims to describe the state-of-the-art in ISO 9001 research in healthcare service sector and propose the future research agenda. Design/methodology/approach – A comprehensive literature review of the ISO 9001 studies...
