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Keywords: Hospitality industry
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Journal Articles
International Journal of Quality and Service Sciences (2026) 18 (2): 359–380.
Published: 19 March 2026
.... Corresponding author Yen Cheng Chen cyc4@ulive.pccu.edu.tw 12 09 2025 16 12 2025 25 02 2026 26 02 2026 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Service management and marketing Hospitality industry Customer...
Includes: Supplementary data
Journal Articles
International Journal of Quality and Service Sciences (2024) 16 (2): 167–198.
Published: 28 March 2024
...-cluster differences Hospitality industry Hé (harmony) lays stress on three principal harmonious relationships that intricately affect Chinese people’s daily life at both individual and business levels: between human and nature, among people and within oneself (Gentz, 2020). Sundararajan...
Journal Articles
International Journal of Quality and Service Sciences (2024) 16 (1): 44–62.
Published: 11 December 2023
... only Career success Career commitment Resilience Self-efficacy Hospitality industry The hospitality industry, encompassing hotels, tourism and restaurants, presents distinct challenges and opportunities for a successful career (Lei et al., 2021). Workers in this industry face...
Journal Articles
International Journal of Quality and Service Sciences (2022) 14 (3): 442–464.
Published: 28 March 2022
... of this study is to examine a moderated mediation relationship between customer incivility and employee retaliation. This study tested the hypotheses using data from 459 hospitality industry employee responses. Data was collected by using Amazon’s MTurk. The study results suggest that employee...
