... organizations based on the TISM-based preparedness for agile-sustainability framework, which is a novel effort for adopting agile-sustainability in health care. Agility Sustainability Health care Hospitals Sustainable process initiatives Total interpretive structural modelling The health-care...

... aims to examine service quality in Nigerian general hospitals and determines possible differences in service quality perceptions between employees and patients. Using the Servqual scale, data was collected from 328 employees and patients of two government hospitals in Abuja and Delta states...

... study takes the perspective of internal and current employees, extending further the scope of studies on OA. Design/methodology/approach Quantitative data were collected from a survey consisting of a sample of 164 nurses, all employees of public hospitals. Confirmatory factor analysis and structural...

...Kim Piew Lai; Yee Yen Yuen; Siong Choy Chong Yee Yen Yuen can be contacted at: yyyuen@mmu.edu.my 04 02 2019 11 04 2020 14 09 2020 25 09 2020 The hospitals which desire to charge additional fees should enhance their service quality to reflect price equity...

...Min Zhang; Lu Wang; Ran Wang; Jingjing Xiong The healthcare environment has become more and more convenient, where patients can carry out online self-service activities easily, such as online information seeking for hospitals or doctors, appointments, payments and medical examination querying...

... focused on hedonistic experience (Hosany and Prayag, 2013 ; Rychalski and Hudson, 2017). The importance of hospitals to the well-being of modern societies has been widely recounted (Apostolos et al., 2018 ; Theodoropoulos, 2010) and is closely associated with the development...

...., 2014). Nevertheless, the utilisation of servicescape benefits organisations in several ways: © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only This study aims to explore if public and private hospitals have differing servicescape attributes...

...Selim Ahmed; Noor Hazilah Abd Manaf; Rafikul Islam Purpose This study aims to investigate applications of Lean Six Sigma approaches and quality performance in Malaysian hospitals. It identifies five dimensions of Lean Six Sigma conformance (i.e. continuous quality improvement, Lean management...

..., the authors evaluated the maturity of 48 hospitals and 37 metal-mechanic manufacturing companies located in the southern region of Brazil. To show how to use this tool to decide what to improve in procurement and supply processes, the authors conducted a comparative analysis of a hospital and a metal-mechanic...

...Christine F. De Meyer; Daniel J. Petzer; Sander Svari; Göran Svensson Purpose The purpose of this paper is to describe and test a construct of perceived justice from an airline and hospital industry perspective. Furthermore, the similarities and differences of perceived justice in negative service...