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Keywords: Hungarian National Quality Award
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Journal Articles
Measuring intellectual capital in the light of the EFQM Excellence Model: evidence from Hungary
Available to Purchase
International Journal of Quality and Service Sciences (2012) 4 (4): 316–331.
Published: 23 November 2012
...‐assessment practice of 31 Hungarian National Quality Award (NQA) winners. Findings The EFQM Excellence Model is a suitable approach for characterizing the management and measurement of human, customer and structural capital within the organization. Research limitations/implications Corporations...
