...Luis Miguel Fonseca; Maria Cristiana Cardoso; Maria Henriqueta Nóvoa Purpose This paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and business-oriented scale applied to a large sample...

... improvement. ISO 9000 ISO 9001 ISO 9004 Quality management Quality movement Importance-performance analysis In 1997, Seddon was highly critical of international quality management standards. Among other standards, he asserted that “ISO 9000 has only succeeded in steering quality...

..., 1995). This philosophy has been presented as being based upon three pillars, namely principles, practices and techniques (Dean and Bowen, 1994). The principles are given as customer focus, continuous improvement and teamwork. The ISO 9001 management system standard, being a common basis for a QMS...

...Jesús Miguel Rodríguez-Mantilla; Francisco José Fernández-Cruz; Mª José Fernández-Díaz The purpose of this paper is to analyse and compare the impact of implementation of ISO 9001:2008 Standards perceived by Management Teams and Teachers in schools in four autonomous communities in Spain...

...Tri Rakhmawati; Sik Sumaedi; Nidya Judhi Astrini Purpose – This paper aims to describe the state-of-the-art in ISO 9001 research in healthcare service sector and propose the future research agenda. Design/methodology/approach – A comprehensive literature review of the ISO 9001 studies...