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Keywords: Illegitimate tasks
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Journal Articles
International Journal of Quality and Service Sciences (2026) 18 (3): 707–729.
Published: 30 July 2026
...Hong Phat Doan Purpose Drawing on the integration of the stress-as-offense-to-self theory and the conservation of resources theory, this study aims to investigate the relationship between illegitimate tasks and frontline employees’ (FLEs) customer-directed extra-role performance, concentrating...
