... TQM practices, little is known about how those practices enhance organizational image and employee satisfaction. This paper aims to address that research gap and is designed to empirically prove the relationship between TQM practices, organizational image and employee satisfaction. Design...

... Publishing Limited Licensed re-use rights only This research aims to investigate the simultaneous effect of trust, subjective norm, image and perceived risk on patient loyalty. This research used quantitative research methodology. The authors surveyed the patient of a healthcare service...