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Keywords: Job performance
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Journal Articles
The effects of experienced customer incivility on employees’ job performance: the mediating role of ego depletion and moderating role of mindfulness
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International Journal of Quality and Service Sciences (2025) 17 (3): 337–354.
Published: 25 July 2025
...Do Uyen Tam Purpose Within the framework of conservation of resources (COR) and ego depletion theory, the purpose of this paper is to explore how customer incivility (CI) affects employee job performance by assessing the mediating role of ego depletion and the moderating role of mindfulness...
Journal Articles
Can high performance work practices and satisfaction predict job performance?An examination of the Malaysian private health-care sector
Available to Purchase
International Journal of Quality and Service Sciences (2020) 12 (4): 521–540.
Published: 27 November 2020
...Aizzat Mohd Nasurdin; Cheng Ling Tan; Sabrina Naseer Khan Employees’ job performance is regarded as a critical factor that determines the success of an organization (Karem et al., 2019). Job performance is also described as the capacity of an employee to perform job tasks...
Journal Articles
Corporate social responsibility (CSR) and its internal consequences on job performance: The influence of corporate ethical values
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International Journal of Quality and Service Sciences (2019) 11 (2): 265–282.
Published: 29 November 2018
... ethical values on the relationship between corporate social responsibility (CSR) and work-related outcomes (organizational commitment (OC), organizational citizenship behavior (OCB) and in-role job performance) in the case of a Greek port logistics management services organization. The field...
