Keywords: Leadership commitment
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Journal Articles
International Journal of Quality and Service Sciences (2014) 6 (4): 387–398.
Published: 17 November 2014
... at: stefan.lagrosen@lnu.se © Emerald Group Publishing Limited 2014 Customer orientation: All activities should be aimed satisfying internal and external customers. Leadership commitment: The primary task of leaders on all levels is to ensure quality of products and processes...

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