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Keywords: Logistics service quality
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Journal Articles
Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport
Available to Purchase
International Journal of Quality and Service Sciences (2024) 16 (4): 519–541.
Published: 30 September 2024
...Raksmey Sann; Pipat Pimpohnsakun; Panuwat Booncharoen Purpose Developing an optimal strategy for maintaining quality customer relationships in the logistics industry is critical for achieving long-term benefits. This study aims to examine the relationship between logistics service quality (LSQ...
