... in the results hamper this research field’s evolution. This study reviews scientific activity from 2000 to 2019 on failure factors in Healthcare Quality Improvement Programs (HCQIP) to help academics and managers understand the field’s evolution better. This research intends to answer four questions on failure...

... be used by business practitioners, to refine their thinking and management style and build brain-friendly organizational contexts. The combination of using neuroscientific evidence and technology in service systems sets the foundations for an “intelligent” provision of services in a quality context...

... is to study management processes within successful societal entrepreneurship to further understand the role of management in customer value creation. Management in three successful societal entrepreneurship initiatives has been studied. Data have been collected through interviews, direct observation...