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Keywords: Management science
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Journal Articles
A queuing theory-based approach to evaluate service delivery quality
Available to Purchase
International Journal of Quality and Service Sciences (2025) 17 (2): 155–167.
Published: 20 March 2025
... ≤ subjective waiting time ) where: Service quality Queuing theory Waiting time Service delivery Customer service Analytics Quality of service Quality and services sciences Assessment of service quality Queuing Management science Timely delivery is an essential attribute...
