... – the LEGO case. In addition, a Japanese case has been included. Japanese training material on human motivation developed in the 1980s exemplifies how company managers were trained, at that time, to understand and practice human motivation, excellence principles and tools. Organisational excellence...

...Luis Miguel Fonseca; Maria Cristiana Cardoso; Maria Henriqueta Nóvoa Purpose This paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and business-oriented scale applied to a large sample...

...Dwi Suhartanto; Anthony Brien; Norzuwana Sumarjan; Nono Wibisono Past studies have examined many of the drivers of loyalty both independently and separately. This study examines simultaneously three important loyalty drivers: experience quality, satisfaction and motivation in the context...