...Manuel Francisco Morales-Contreras; Manuel F. Suárez-Barraza; Marcelo Leporati Purpose Identification and elimination of Muda (any activity adding cost but not value from the customers’ perspective) is one of the main objectives of Lean service. Whilst there is significant research...

... the seven KJ diagrams, a seemingly abundant figure. However, it is a small sample for the number of companies and processes to be found in Mexico. This paper may prove to be valuable for practitioners and managers involved in the operations and continuous improvement fields. Getting to know Muda...